Frequently Asked Questions
Everything you need to know about your Boutique De Royal experience.
Are your beauty products cruelty-free and ethically sourced?
At Boutique De Royal, we prioritize ethical beauty. 100% of our luxury skincare and cosmetic range is cruelty-free, and we partner exclusively with suppliers who adhere to fair-trade and sustainable sourcing practices.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing. Tracking information is provided via email immediately after dispatch.
What is your return policy for opened skincare products?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please reach out to our dermatological support team for assistance.
Do you offer international shipping?
Yes, Boutique De Royal ships to over 50 countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes required by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for eligible orders.
How can I check the status of my shipment?
Once your order is shipped, you will receive a confirmation email containing a unique tracking number. You can use this number on our 'Track My Order' page or via the carrier's website to see real-time updates.